FAQ
SHIPPING & CUSTOMS
Where are you shipping from?
In order to provide affordable shipping prices for our customers all over the world, we
are shipping from the warehouse located in China
How long will it take to deliver my parcel(s)?
This strongly depends on the place where you live and which shipping method you
choose. Please see our Shipping page for more information.
My parcel hasn't arrived yet!
Due to ongoing Covid-19 pandemic, some orders might take longer than usual, but
please don't worry. Your parcel is on its way for sure! If you haven't received the parcel
after 30 days from placing the order please contact us. Our customer service team will
be able to check the status of your order.
My tracking number is not working.
Please double-check in your order summary if you have chosen tracking option.
How can I check the status of my order?
You will receive an email notification with updates about the status of your order.
I have received a delivery confirmation, but I don't have the parcel.
Please double-check with your neighbours and people you share home with, maybe
someone has collected if for you. Alternatively please contact your local post office /
courier to find the package.
I messed up my shipping address, what should I do?
Reach out to us at 𝐬𝐮𝐩𝐩𝐨𝐫𝐭@𝐫𝐚𝐤𝐬𝐨-𝐬𝐡𝐨𝐩.𝐜𝐨𝐦 immediately regarding the error. Please
provide your email, full name and correct shipping address, we will update the shipping
details for you. Please note that, once the parcel is shipped out we are not able to make
any changes.
Can I use a PO Box or APO/FPO military address?
For now, our shipping partners are unable to ship orders to PO Boxes or APO/FPO
military addresses.
Can I be charged with import duties?
Your order may be subject to import duties and taxes once the shipment reaches your
country. Tax fees may vary depending on the country the order is shipped to. Each
country/state has its own threshold after which taxes will be applied. You should
contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your
package and will not cover any additional charges for customs clearance. Note, in rare
occasions, customs agents may delay delivery of some packages.
GENERAL
How can I contact support?
You can simply email us at 𝐬𝐮𝐩𝐩𝐨𝐫𝐭@𝐫𝐚𝐤𝐬𝐨-𝐬𝐡𝐨𝐩.𝐜𝐨𝐦, or filling up contact form
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.
Where is 𝐑𝐚𝐤𝐬𝐨-𝐒𝐡𝐨𝐩 based?
Our office is located in Poland, street Józefowo 19c
RETURNS & REFUNDS
I have changed my mind, can I cancel the order?
Yes, you have the right to cancel the order within 24 hours from placing the order. If the
parcel is shipped out already, you would need to wait until it arrives and send it back to
us for a refund.
I don’t like my item, can I return it?
If you are not happy with your purchase and wish to return an item you have all rights to
do so. For more information go to refund policy
here.
My item arrived damaged/incorrect. Can I return it?
Damaged or incorrect items can be exchanged or refunded. Please email 𝐬𝐮𝐩𝐩𝐨𝐫𝐭@𝐫𝐚𝐤𝐬𝐨-𝐬𝐡𝐨𝐩.𝐜𝐨𝐦, to get a new item or a full refund. In some cases, you may be required to
include a video or photo of the defective product for proof in order to refund or replace
the product.
How long does it take to get a refund?
Refunds might take up to 14 working days, depending on the system you used to pay with.
